Refund policy

You can always contact us for any questions at jeanellencollection@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on products.

Exchanges
No exchanges

Shipping

Shipping delays are beyond our control. Please allow up to 4 weeks for some areas of shipping in North America.